Returns and Warranties
Mycoal Warmers
Items are guaranteed to provide an excellent performance, and will operate for the intended duration of the warmer. Performance beyond the expiry date printed on the pack, will deteriorate very slowly once beyond its expiration date. Please continue to use them even whilst expired, there is no risk to you by using any expired disposable warmer products.
Temperature performance is very difficult to quantify, as a myriad of factors will affect the output temperature. These include use of insulated environments, external air temperature and available atmospheric oxygen. In general if you place a warmer in a glove or insulated pocket, in most cases the temperature stated will be maintained within an average range. Other factors that may affect temperature output include wrapping your hands too tight around the warmer and starving it from oxygen. This is not an exhaustive list of factors that affect output temperature, if you are uncertain why your warmer isn’t working as expected please feel free to call us.
We know that our products will work every time! We stand behind this claim and will support our users fully.
Other Products:
Tools
Items are warranted against manufacturing defects for a period of six months from date of purchase. Your statutory rights are unaffected.
Returns
Please contact us to arrange any return of items. We accept returns of faulty items and will consider most cases. Returns of non-fault items will be at customer expense, returns of faulty items will be at our cost.
Each request is considered on an individual basis. The nature of our products means that returns are a very rare occurrence! Rest assured that we are always fair and open with all issues and difficulties. We want our clients to experience the best service and work very hard to provide this.