Who we are

Our website address is: https://mycoal.co.uk.

Company Details:

Mycoal Warm Packs Ltd.

Unit 5 Northbrook Ind Est,

Hollybrook Rd,

Southampton. SO16 6RB.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. A third party spam protection service may be used to help prevent abuses of the site and also to improve the security of legitimate users.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

What we collect and store to process your orders.

We collect data from you during your transaction with us. We collect sufficient information to process your orders and deliver your products. This data is collected in a secure manner using end to end encryption.

Payment data is handled separately without us needing to have contact with it, via  secure encrypted connections. This data is collected by Paypal and/or other payment processing services that we may offer from time to time. You may view the policies of Paypal at the following link. https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Your Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. We aren’t yet accepting user media files for reuse, but we will review this section of our policy as needed.

We  sometimes use images from  internet sources. Occasionally despite our vigilance, our image sources may be incorrectly used, or incorrectly attributed. If you feel that there is an image on our website that violates your Intellectual Property rights, then the original rights owner, should make contact with us in the first instance. We will not engage in discussions with third parties. We don’t like IP misuse and undertake to respond to justifiable claims of this kind with courtesy and care. Your images should belong to you!

Contact forms

A minimal amount of data of data is collected via our contact form. This will include your email address and is used purely to respond to user requests and queries.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Additionally, our firewall system may set the following cookies:


What it does: This cookie is used by the Wordfence firewall to perform a capability check of the current user before WordPress has been loaded.

Who gets this cookie: This is only set for users that are able to log into WordPress.

How this cookie helps: This cookie allows the Wordfence firewall to detect logged in users and allow them increased access. It also allows Wordfence to detect non-logged in users and restrict their access to secure areas. The cookie also lets the firewall know what level of access a visitor has to help the firewall make smart decisions about who to allow and who to block.


What it does: This cookie is used to notify the Wordfence admin when an administrator logs in from a new device or location.

Who gets this cookie: This is only set for administrators.

How this cookie helps: This cookie helps site owners know whether there has been an admin login from a new device or location.


What it does: Wordfence offers a feature for a site visitor to bypass country blocking by accessing a hidden URL. This cookie helps track who should be allowed to bypass country blocking.

Who gets this cookie: When a hidden URL defined by the site admin is visited, this cookie is set to verify the user can access the site from a country restricted through country blocking. This will be set for anyone who knows the URL that allows bypass of standard country blocking. This cookie is not set for anyone who does not know the hidden URL to bypass country blocking.

How this cookie helps: This cookie gives site owners a way to allow certain users from blocked countries, even though their country has been blocked.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

We may share anonymised data with the Google Analytics service. This data helps us to improve your experience of our service. The Google privacy policy is explained on the following link. https://policies.google.com/privacy?hl=en-GB

It is also necessary to share your contact details, with our delivery service partners, for the purposes of delivering your orders. This data is shared securely and will be with a number of trusted delivery service providers. The names of the providers will alter, as we select the correct service provider, for each particular transaction. We cannot guarantee which delivery service we will choose, but only that each delivery provider will be a reputable national or international company, holding a suitable data protection policy.

As part of of our site security firewall systems, we collect and share certain data with Defiant Inc of Seattle. You may read the full transcript of the arrangements at this link https://www.wordfence.com/gdpr/dpa.pdf  This processing arrangement also includes the possible transfer of all information collected by the website in case of an exploit or attack against our systems. Please note that this data transfer would normally only occur in the case of an attack or suspected attack. The reason for the data transfer occurring would be to repair  our system and to secure your data. This would be considered a function of our data breach procedure and would help us to to determine any cases of data loss. As such the users should be informed in the required manner.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. We currently collect no personal data under any ‘Special Category’ designation. We don’t intend to collect this class of data at any point in the future.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Your information is valuable and we undertake to look after it well. We don’t share users data, sell it or use it to spam you. We won’t bombard you with emails or allow other companies to do this. We may send you communications, regarding your transaction, for the purpose of completing the transaction and delivering your goods.  If you have particular concerns regarding the protection of your data, please contact us in the first instance via our contact form.

We may send very infrequent emails for sales promotional and marketing purposes. This would normally be less than six times per year, however this frequency may alter. You will have every opportunity, under GDPR regulations to opt out of any email marketing.

Additional information

How we protect your data

Your data is stored in a secure encrypted environment. Our website is secured via several technical measures and it’s hosted at a secure datacentre. We are constantly updating and making continual improvements to our systems to maintain the security and integrity of our users data. Our data backups  are also stored securely.

What data breach procedures we have in place

Under the data breach section of the GDPR regulations, we are aware of our obligations to work to inform our users of any data breach that may affect the security of their data. We undertake to inform the ICO of such a data breach within the allotted timeframe and to work with the regulators, to formulate and review suitable data breach responses.